We at Hayat Dairy Farm strive to deliver fresh, high-quality dairy products. However, if you are not completely satisfied with your purchase, our Refund and Return Policy is designed to address your concerns promptly and fairly.

1. Conditions for Returns and Refunds

Due to the perishable nature of dairy products, returns and refunds are accepted only under the following circumstances:

  • The product was damaged or contaminated at the time of delivery.
  • The product was expired upon receipt.
  • An incorrect product was delivered.

If your situation falls under these categories, please contact us within 24 hours of delivery to initiate a return or refund.

2. How to Request a Return or Refund

To ensure a quick resolution, please follow these steps:

  1. Contact our customer support team at [insert customer service email/phone number] within 24 hours of receiving your order.
  2. Provide your order number, a description of the issue, and attach photos of the affected product, if applicable.
  3. Our team will review your request and provide further instructions on the next steps.

3. Refund Options

  • If your return request is approved, you may choose between:
    • A full refund to your original payment method.
    • A replacement product delivered to you at no extra cost.

Refunds will be processed within 7-10 business days of approval. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.

4. Non-Refundable Cases

The following situations are not eligible for returns or refunds:

  • Products that have been partially consumed or improperly stored after delivery.
  • Requests made more than 24 hours after the delivery date.
  • Products purchased from unauthorized sellers or third-party platforms.

5. Order Cancellation Policy

  • Orders can be canceled prior to dispatch without any charge. Please contact our customer service team as soon as possible to cancel an order.
  • Once the order has been dispatched, cancellations are no longer possible.

6. Contact Us

If you have any questions or need assistance, please reach out to our customer support:

We value your trust and satisfaction, and we are committed to providing you with the best service. Thank you for choosing Hayat Dairy Farm!